Strategic Planning

On November 17-18, 2016, all faculty and staff of the FAU Libraries participated in different sessions of a strategic planning retreat. The facilitator for the retreat was Ralph Parilla of Parilla Associates. At the end of the two days, the Libraries had a mission statement, nine strategic goals, and a core set of tactical goals. The Libraries' faculty and staff have internalized the goals and new mission and have made significant progress on each goal. As a strategic plan is not stagnant, the goals and progress toward meeting them are reviewed periodically. Supporting documents and reports of our efforts will be posted here. A new strategic planning process is under consideration for 2019-2020.

The Mission and Strategic Goals of the FAU Libraries have been articulated as follows:


As leaders at Florida Atlantic University, we connect people to knowledge and global communities of learning across time and space. Reimagining services and spaces, we enable users to explore, collaborate, educate, and create in their journey toward academic excellence and lifelong learning.

Strategic Goals

  1. Support the University’s research and instructional mission by providing innovative and responsive collections, services, and programs that are uniquely suited to the curriculum, the region, and the academic community.

  2. Increase effective use of technology to improve library services and support a collaborative research and learning environment, including the expansion of web-based and other virtual library services and locally created digital collections.

  3. Reimagine the physical and virtual spaces and services of the libraries to provide a welcoming, safe and effective place for people to explore, study, create, and collaborate. 

  4. Champion the advancement of distance education at FAU through developing and enhancing a wide range of support services in collaboration with the Center for E-Learning and the Colleges.

  5. Develop and strengthen a culture of assessment to provide for continuous improvement undertaken in collaboration with the FAU community and external partners.

  6. Cultivate a broad base of alumni and community support that secures funding needed for excellence and innovation.

  7. Enhance the provision of excellent service through ongoing training and the adoption of strong customer-centric service models.

  8. Foster an appreciative environment that engenders a skilled, inclusive, and innovative staff and enables them to succeed in meeting the demands of the changing workplace and in strengthening the Libraries’ participation in the University’s mission.

  9. Develop a culture that serves as a model of diversity and inclusion for staff and for the Libraries’ patrons.

On January 11, 2017, the Libraries Leadership Team established working groups to flesh out each of the Strategic Goals. One or more members of the Libraries Leadership Team served as the champions/leaders for each Working Group which were charged to do the following:  
  • Review the Report prepared by Ralph Parilla following the Strategic Planning Retreat (available on the Google site at: under the file name Strategic Planning Report_rev.docx
  • Flesh out the Strategic Goal assigned to your Working Group  by adding 5-10 specific deliverables including quantifying the goals wherever possible, adding timelines and due dates, and assigning responsibility for goal accomplishment.
  • Develop 1-2 paragraphs providing the rationale for the selection of the Strategic Goal
  • Review the wording of the Strategic Goal and recommend changes only when needed to improve clarity
On May 10, 2017, the Libraries Leadership Team reviewed the submissions of each working group. The consensus was to use one of the Working Group submissions as a template for the others. The Working Group leaders were asked to rewrite their submissions following the template and resubmit them by June 19. The new submissions (shown in the StrategicPlan_Goals_Revised.docx below) were reviewed by the LLT on June 21, 2017.

Since that time, much work has been accomplished. The Libraries Leadership Team met on March 21, 2018 for its annual review of the plan and the Libraries' progress on the goals. At that time, the LLT reviewed the detailed tactical goals that had been developed by the Working Groups, recognized that many had already been fully accomplished, acknowledged the duplication of tactical goals across the various strategic goals, and decided that the value of the tactical goals was to provide the Libraries a mechanism for ongoing review of progress until a new strategic planning process was implemented.  There was a strong consensus that the original planning process had been about cultural change and the LLT members believed that the cultural change had been internalized widely across the Libraries.  

At the April 26, 2018 meeting of all Libraries' faculty and staff, the strategic plan was reviewed and the ongoing commitment to the mission and goals was stressed. 
Faulib Committees,
Dec 5, 2016, 5:59 AM
Faulib Committees,
Dec 5, 2016, 6:00 AM
Faulib Committees,
Dec 2, 2016, 1:35 PM
Faulib Committees,
Dec 6, 2016, 7:02 AM
Carol Hixson,
Jun 21, 2017, 1:41 PM